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In News by Ethan Rasiel

So, what is a business bot? The chat screen at the bottom right hand corner of your page that pops up with someone asking “What can I help you with?” is actually a bot. With companies like Facebook incorporating chatbots into the mix people are wondering whether or not they’re more work than they’re worth. Many times these bots understand certain commands, but fail to understand nuances, etiquette, context and intent leaving users unsatisfied with their interactions and companies with irritated customers. So how do companies go about fixing this problem and what are the simplest solutions?  With a little research and a lot of chatting here’s what the app integration company, Workato found. Read More

Using real-time chat and AI powered chatbots, Pypestream empowers enterprises and businesses to automate communication with customers - handling hundreds of messaging conversations with customers in real-time. (PRNewsFoto/Pypestream)

Using real-time chat and AI powered chatbots, Pypestream empowers enterprises and businesses to automate communication with customers – handling hundreds of messaging conversations with customers in real-time. (PRNewsFoto/Pypestream)